Returns & Refund Policy — Medrco LLC

Return Policy

Medrco LLC manufactures and distributes research-use-only (RUO) materials that are temperature-sensitive and stability-controlled. Due to the specialized nature of these products, we are unable to accept returns. All sales are final once an order has shipped, except where a verified shipment error or documented product integrity issue is confirmed by Medrco LLC.

Order Cancellations

Cancellations are accepted before an order enters fulfillment. Once an order has shipped, it cannot be canceled or modified. Both the buyer's request and Medrco LLC's written confirmation are required for a cancellation to take effect.

When Refunds Are Issued

Refunds are issued for: verified shipment errors (wrong item or quantity), documented product integrity issues, and orders canceled before shipment.

Refunds are not available for: orders that have already shipped (unless a shipping error is confirmed), change of mind, opened or used products, or international orders delayed or seized by customs.

Refund Processing

Once a refund is requested and approved, it will be processed to the original payment method within 10 business days.